Return policy

We hope that you love your purchase! If for any reason you don't, you may return your selection with original proof of purchase for a refund (minus shipping and processing) or exchange (while supplies last), within 30 days of receipt.

Returns

  • We only accept returns for items purchased directly from Shop.Mattel.com. Please return all other items to the original place of purchase.
  • Your item(s) must be in the condition received and in the complete original box and/or packaging.

Refunds and Exchanges

  • Refunds are applied to the original payment method and are for the purchase price of the item(s) plus applicable sales tax only. Shipping and processing fees are non-refundable.
  • Items that can’t be exchanged and are only eligible for a refund will be marked accordingly on the product page.
  • Exchanges are only as long as supplies last. If the item is sold out when we process your return, you will receive a refund, applied to the original payment method. Refunds are for the purchase price of the item(s) plus applicable sales tax only. Shipping and processing fees are non-refundable.
  • Please send your item(s) packed securely in a sturdy cardboard box.
  • Remove any other addresses and barcodes from the outside of the box, affix the label to the package, and take it to your local post office or FedEx location.
  • Please make sure you note the tracking number for your records and obtain a receipt as proof of mailing.
  • Please allow a minimum of 3 to 4 weeks for your request to be processed once it has been received. We’ll send you an email notification when we process your return.

For assistance with initiating a return, please utilize our Contact Us form or refer to our Frequently Asked Questions.