Frequently Asked Questions

ONLINE ACCOUNT INQUIRIES

1. What is the benefit of creating an account on your site?

Creating an account can make the checkout process much faster for future purchases – you won’t be prompted to enter your billing and shipping information each time you shop. To get started, click on Sign In at the top of the page.

2. Why do I need a password when I create an account?

Your password is an extra level of security for the private information you give us and will help protect against any unauthorized changes to your account after you complete the registration process.

3. How do I make changes to my account information?
You can change your information by clicking on Sign In at the top of the page. Log in to update your billing or shipping information, and more.
4. How do I log out of my account?
Click on “Account” in the upper-right corner of your screen. You will then be able to select “Sign Out.”
5. I forgot my password! What should I do?
On the Log In page, click on “Forgot your password?”. You will be given instructions and asked to enter your email address. Please do not call Customer Service to obtain your password. It can only be reset through the website using the "Forgot your password?" link.
6. How do I delete my account?
You can delete your personal information you shared with Mattel by visiting the Mattel Privacy Choice Portal. Read our Privacy Statement for full details on how we use your information and your choices.

 

TECHNICAL HELP

1. I am having technical issues on your site. What should I do?

We recommend you clear your browser history (cache/cookies). Once you've done this, close your browser, reopen it, and try again. If you are still experiencing problems, please contact us with the following information:

  • The device you are using (e.g. PC, Macintosh, iPhone 11, Galaxy S21).
  • The operating system and version (e.g. Windows 10, Mac, iOs 14.6, Android 11).
  • The web browser you are using (e.g. Internet Explorer, Safari, Firefox, Chrome, etc.), including the browser version number.
  • The date of your visit to the website.
  • The specific error message you saw, if any.
  • A detailed description of what happened.

 

SITE POLICIES & INFO

1. How do I contact Customer Service?

Please see our Contact Us page.

2. How does Mattel protect my personal information?

Please review our Privacy Statement.