Hot Wheels™ id Smart Track® Kit, Race Portal & Hot Wheels™ id Vehicles With Embedded NFC Chip
1. What is changing?
On December 31, 2023, the Hot Wheels™ id System will be discontinued, and apps and services associated with the toys will be discontinued. This means the app will no longer be available for new downloads, and users who have downloaded prior to the discontinuation will no longer have access on their devices.
2. Which devices and experiences are affected?
- Hot Wheels™ id Smart Track® Kit
- Hot Wheels Race Portal™
- Hot Wheels™ id vehicles
- Hot Wheels™ id app (Apple & Android)
- Hot Wheels Ultimate Garage™ app (Apple & Android)
3. Why are these changes being made?
As our company continues to grow and evolve, we occasionally need to adjust the products and services we provide as well. This allows us to focus efforts and resources in other areas to provide new and enhanced offerings.
4. When are these changes happening?
- Apps will be available until December 31, 2023
- In-app purchases will no longer be offered after September 1, 2023. In-app purchases that are made prior to this date will be unaffected until December 31, 2023.
5. Which apps will no longer be available for download?
- Hot Wheels™ id app (Apple & Android)
- Hot Wheels Ultimate Garage™ app (Apple & Android)
6. Will I still be able to call Mattel for technical support and troubleshooting?
After December 31, 2023, technical support and troubleshooting advice will no longer be available. For general inquiries, please contact Mattel Support:
https://service.mattel.com/us/ContactUs.aspx
1-800-524-8697 (USA)
7. I am no longer interested in using my Hot Wheels™ id device. Can I get a refund on my purchase?
Unfortunately, a refund will not be available, as detailed in the End-User License Agreement. For general inquiries, please contact Mattel Support:
https://service.mattel.com/us/ContactUs.aspx
1-800-524-8697 (USA)
8. What will happen to my data?
All Hot Wheels™ id and Ultimate Garage data will be deleted after December 31, 2023.
