Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Mattel Shop Online Store orders

  • Difficulty logging on to the Mattel Shop Online Store

  • General Comments about the Mattel Shop Online Store or products in the Mattel Online Store

Call Us: 800-747-8697 on Monday through Friday 8a.m. – 11p.m. Eastern Time, or 10a.m. – 7p.m. Eastern Time on weekends. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Email Us: Please include the following in the Comments area so that we can do our best to assist you.

Name:
Address:
Phone number:
Order number:
Website (if reporting an error or issue):
Reason for contacting us:

Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!