Use this page to contact Mattel regarding:
- Customer Service issues with Mattel Shop Online Store orders
- Difficulty logging on to the Mattel Shop Online Store
- General Comments about the Mattel Shop Online Store or products in the Mattel Online Store
Call Us: 800-747-8697 on Monday through Friday 9a.m. – 6p.m. Eastern Time. Holiday hours may vary.
Write to Us at:
636 Girard Ave
East Aurora, NY 14052
Email Us: Please include the following in the Comments area so that we can do our best to assist you. This information will assist us in locating your account so we can provide quicker service to you.
Website (if reporting an error or issue):
Reason for contacting us:
Click here to get answers to frequently asked questions about your order, shipping, your online account and more!
Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!