Use this page to contact Mattel regarding:
- Customer Service issues with Mattel Shop Online Store orders
- Difficulty logging on to the Mattel Shop Online Store
- General Comments about the Mattel Shop Online Store or products in the Mattel Online Store
Call Us: 800-747-8697 on Monday through Friday 8a.m. – 11p.m. Eastern Time, or 10a.m. – 7p.m. Eastern Time on weekends. Holiday hours may vary.
Write to Us at:
636 Girard Ave
East Aurora, NY 14052
Email Us: Please include the following in the Comments area so that we can do our best to assist you.
Website (if reporting an error or issue):
Reason for contacting us:
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Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!