Contact Us

Phone and email inquiries may be handled in a country other than your country of residence. Calls will be recorded for quality control, training, legal, and other business purposes.

Warranty Service, Replacement Parts, Instruction Sheets, Safety Alerts, and Product Registration


Visit Us Online

https://www.service.mattel.com


Call Us

U.S. & Canada: 1-800-524-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.


Email Us

https://service.mattel.com/us/ContactUs.aspx


Where to Buy Inquiries

Having trouble finding an item?

Use the search box at the top of this page to locate the product you are looking for. Once you find it, click on it to see where it can be purchased.

If you still have questions, please contact us:


Call Us

U.S. & Canada: 1-800-524-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.


Email Us

https://service.mattel.com/us/ContactUs.aspx


Account Inquires or Questions on Orders Placed Prior to August 17th, 2018


Call Us

U.S. & Canada: 1-800-747-8697
Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

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