Signing Up

1. How do I sign up for My Mattel Rewards?

Creating an account makes the checkout process much faster for future purchases – you won’t be prompted to enter your billing and shipping information each time you shop. To get started, click on Sign In at the top of the page.

2. Why do I need a password when I create an account?

Your password is an extra level of security for the private information you give us, and will help protect against any unauthorized changes to your account after you complete the registration process.

3. How do I make changes to my account information?
You can change your information by clicking on My Account/Sign In at the top of the page. Log in to update your billing or shipping information, and more.
4. How do I log out of my account?
Click on your “Account” in the upper-right corner of your screen. You will then be able to select “Sign Out.”
5. I forgot my password! What should I do?
On the Sign In page, click on "Forgot password?". You will be given instructions and asked to enter your email address. Please do not call Customer Service to obtain your password. It can only be reset through the website using the "Forgot password?" link.
6. How do i delete my account?
You can delete your personal information you shared with Mattel by visiting the Mattel Privacy Choice Portal. Read our Privacy Statement for full details on how we use your information and your choices.

Account

1. Is the online store shopping area secure?

For your security, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent any private information you enter from being intercepted. Please see the online store Privacy Policy and Terms and Conditions for more information.

2. Why do you ask for my birthdate

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  1. Aut quia iusto aut dolore nihil.
  2. Est laboriosam delectus et magni libero et velit galisum.
  3. Eum repellat assumenda qui distinctio reprehenderit.
  4. Hic saepe assumenda aut quia fugiat est enim iure eos neque consequatur.
  5. Et commodi quae et beatae totam aut dolore esse.
3. Why do i need a password for registration?
Nothing special, I think you're pretty cool.
4. Why won't the system accept my credit card number?
Nothing special, I think you're pretty cool.
5. I you still experience problems, click here for technical support assistance.
Nothing special, I think you're pretty cool.
2. How do i log out of my account?
Nothing special, I think you're pretty cool.

Earning &

1. What are your shipping options and prices?

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  1. Aut quia iusto aut dolore nihil.
  2. Est laboriosam delectus et magni libero et velit galisum.
  3. Eum repellat assumenda qui distinctio reprehenderit.
  4. Hic saepe assumenda aut quia fugiat est enim iure eos neque consequatur.
  5. Et commodi quae et beatae totam aut dolore esse.
2. Why do you ask for my birthdate

Lorem ipsum dolor sit amet. Ut itaque dolores Est quos sit quasi consequatur? Ea dolor sit repellendus qui tempore excepturi ad quisquam galisum. Aut enim quasi ea quia nihil Ut beatae ab neque reiciendis ut obcaecati modi et esse nihil.

  1. Aut quia iusto aut dolore nihil.
  2. Est laboriosam delectus et magni libero et velit galisum.
  3. Eum repellat assumenda qui distinctio reprehenderit.
  4. Hic saepe assumenda aut quia fugiat est enim iure eos neque consequatur.
  5. Et commodi quae et beatae totam aut dolore esse.
3. Why do i need a password for registration?
Nothing special, I think you're pretty cool.
4. Why won't the system accept my credit card number?
Nothing special, I think you're pretty cool.
5. I you still experience problems, click here for technical support assistance.
Nothing special, I think you're pretty cool.
2. How do i log out of my account?
Nothing special, I think you're pretty cool.

Technical Help

Returns

No, registration is not required for purchase. However, registering saves you time when making future purchases. Registration is quick and easy. Click here to register. We'll provide you with detailed instructions throughout the process. You can also access this from the "My Account" link in the navigator bar at the top of each shop page.

1. Do i need to register to shop online?

No, registration is not required for purchase. However, registering saves you time when making future purchases. Registration is quick and easy. Click here to register. We'll provide you with detailed instructions throughout the process. You can also access this from the "My Account" link in the navigator bar at the top of each shop page.

2. Why do you ask for my birthdate?



We age screen our users to ensure that we don't collect personally identifying information from people under 18 years of age. You must be 18 or older to order. For more information, please review our Privacy Statement.

Shipping Info



What are your shipping options?

  • Continental U.S. address: standard, 2-Day Rush, and Next-Day Rush delivery.
  • Canadian address: standard.
  • Military APO/FPO address: standard delivery.
  • Alaska, Hawaii, Puerto Rico: standard, 2-Day Rush and Next-Day Rush delivery./li>
  • All other U.S. territories: standard, and Next-Day Rush delivery.

Please note for Canadian shipments a US$5 surcharge is added to standard shipping and processing rates.

For all Rush orders, please allow one additional day for processing. All prices quoted are in U.S. dollars.

Click here for our complete shipping price chart and details on standard and Rush shipping.

What are your shipping prices?

Shipping prices are based on your total order, excluding sales tax. The minimum shipping charge is $9.95. Click here for our complete shipping price chart.

All shipments to Canada are sent via Canada Post. Recipients are responsible for all taxes and duties due at Customs. All prices are in US currency.

Your Order

Return any product for refund of the purchased price within 28 days unless expressly noted otherwise. The Red Line Club™ memberships are not refundable. Refunds of the purchase price will be offered for returned product submitted for exchange that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within two business days after receipt. Please pack your shipment securely and return it to us via a trackable carrier (such as FedEx or UPS) or insured mail for your protection.


Our address is:



Returns Department Hot Wheels Collectors



8300 Fairway Place



Middleton, WI, 53562

Please note: Returns from Canada can be shipped to:
Returns Department
Mattel Direct
45 Mural St. Unit 3
Richmond Hill ON L4B 1J4, Canada.

Unlike shipping and processing charges, Canada Delivery fees paid on items being returned are refundable. You must include your order number to receive this refund.

Technical Help

How can i get additional feedback on a technical issue related to shopping at the hot wheels collectorssm online shop?

If none of the previous information answers your question, click here to email us. To help us serve you better, please provide as much of the following information as possible:

  1. The type of computer you're using (PC, Macintosh)
  2. The operating system (Windows, Mac, Linux, etc.)
  3. The web browser you are using (Internet Explorer, Chrome, Firefox, etc.) Including the browser version number.
  4. The date the issue occurred
  5. The specific error message you saw, if any
  6. A detailed description of what happened
  7. Your e-mail address or phone number, depending on how you would prefer to be contac