Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Mattel Shop Online Store orders

  • Difficulty logging on to the Mattel Shop Online Store

  • General Comments about the Mattel Shop Online Store or products in the Mattel Online Store

Call Us: 800-747-8697 on Monday through Friday 8a.m. – 11p.m. Eastern Time, or 10a.m. – 7p.m. Eastern Time on weekends. Holiday hours may vary.

Write to Us at:
Consumer Services
636 Girard Ave
East Aurora, NY 14052

Email Us: Please include the following in the Comments area so that we can do our best to assist you.

Name:
Address:
Phone number:
Order number:
Website (if reporting an error or issue):
Reason for contacting us:

Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!