Contact Us

Use this page to contact Mattel regarding:

  • Customer Service issues with Mattel Shop Online Store orders

  • Difficulty logging on the Mattel Shop Online Store

  • General comments about Mattel Shop Online Store or products in the Mattel Online Store

You can call us or write us at the following locations for issues concerning an order from the Mattel Shop Online Store.

Call: 800-747-8697 8a.m. – 11p.m. Eastern Time, 10a.m. – 7p.m. Eastern Time on weekends. Holiday hours may vary.

Write us at Consumer Services, 636 Girard Ave, East Aurora, NY 14052

Click here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety alerts and much more!