You may check the status of your open orders by visiting our Order Tracking page. This is the easiest and fastest way to get current information. Please note: Order information may not appear on shop.mattel.com in your order history for up to 1 hour after the order has been submitted.
When you click on Order Tracking, you will be prompted to log in with your email address and password. Once you have signed in, the Order Tracking page will provide you with detailed information about your current (and past) orders. After your order has been shipped, your tracking number, if available, will be displayed. This number allows you to check the shipping status of your order through the shipping company. Shipping companies may not have the ability to track a number for up to 48 hours.
Find out more about tracking your order.