Online Gift Certificates

Online Gift Certificates

Online Gift Certificates are redeemable online only at shop.mattel.com and cannot be used at any physical retail stores.

shop.mattel.com Online Gift Certificates can be ordered in any amount. They are sent via email to any individual with a valid e-mail address. Online Gift Certificates contain a purchasing code and PIN number. They are activated within 24 hours of receiving the email.

Buying Online Gift Certificates

To make your purchase, simply:

  • Go to our Gift Certificates page.
  • Click "Order Online Gift Certificates".
  • Fill out the order form and make your purchase.

After you purchase an Online Gift Certificate:

  • We'll send the recipient an email with all of the information needed to use the Gift Certificate at shop.mattel.com.
  • A confirmation email will be sent to you.

Redeeming an Online Gift Certificate

Redeeming an Online Gift Certificate is easy. Follow these simple steps:

  • Visit shop.mattel.com and select items you wish to purchase.
  • When you're ready to check out, click "Shopping Cart."
  • Proceed through the checkout.
  • Enter your Gift Certificate Code (codes are case sensitive) and PIN number on the Payment page and click "Apply."
  • If you have more than one Online Gift Certificate, simply enter each code and click "Apply" after each one.

Rules and Regulations for Online Gift Certificates:

  • You cannot purchase an Online Gift Certificate with another Online Gift Certificate.
  • Online Gift Certificates are non-transferable, non-refundable and are not redeemable for cash.
  • We cannot replace lost or stolen Online Gift Certificates.
  • If you have any additional questions, please contact our Customer Service Department.
  • We do not charge sales tax on the purchase of Online Gift Certificates; however, items paid for with an Online Gift Certificate will be charged applicable sales tax.
  • Online gift certificates are redeemable online within the U.S. only and cannot be used at Mattel retail stores.