Mattel - Help Desk

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Welcome to the Mattel Help Desk.

Here you will find the answers to your questions about shopping this site, your order, payment options and more.
Simply select from the categories below or on the right for complete information.

Gift Services: Gift Message; Gift Wrap; Online Gift Certificates

Shipping: Item Availability; Shipping Methods and Costs; Shipping Rules and Restrictions; Shipping to Multiple Addresses; Tracking Your Order

Payment: Payment Options; Sales Tax; Discounts and Codes; Online Gift Certificates

Online Store Information: FAQ; Contact Customer Service

Your Order: Emails About Your Order; Order Status; Order Status Glossary; Tracking Your Order; Delivery of Your Items; Cancellations; Shopping Cart; Wish List

Returns & Warranties: 30-Day Money-Back Guarantee; Credit; Returning an Item

Your Account: Opening an Account; Managing Your Account

Safety, Security, & Privacy: Secure Shopping Guarantee; Terms and Conditions; Privacy Policy; Verified by Visa; MasterCard SecureCode

Use of this site signifies acceptance of Mattel‘s Website Terms and Conditions and Privacy Policy